Privacybeleid
Laatste update: 26 maart 2026
The success of our products depends, to a large extent, on the fact that our customers can trust us with the security and protection of their data. In accordance with the statutory provisions, we take effective technical and organizational measures to ensure a level of protection in the processing of personal data, that is commensurate with the risk involved. Furthermore, we take the protection of your personal data into account through technical design and data protection-friendly standardized settings in the development or selection of hardware, software, and processes.
We place great importance on protecting your privacy and comply with the statutory data protection regulations. With the following information, we would like to inform you in accordance with Art. 13 of the General Data Protection Regulation (GDPR) about what types of personal data will be processed by us or on our behalf, based on which legal basis, for which purposes, and to what extent. In addition, we will inform you of your rights as a data subject with regards to this processing.
In the event that the described processing procedures change, we will adapt this Privacy Policy as necessary. For this reason, we invite you to check the contents of our Privacy Policy on a regular basis. If any actions on your part (e.g. consent) are required due to changes, we will ask you for this in advance.
This privacy policy has been originally drafted in English language.
E. Categories of data, purpose and legal basis for processing
I. When you conclude a contract with us
II. When we receive your data from third parties
III. When you visit our website and use our online services
a. General contact and license acquisition
b. Contact form for integration partners, partners, and the influencer program
d. Request form for electronic documents
3. Registration and use of customer account
5. Press mailing list subscription
6. Newsletters (email marketing)
9. Plugins, embedded functions and content
17. Review procedures and widgets
18. Customer Relationship Management
20. Services and service providers used
R.O.EYE - Content-Delivery-Network (CDN)
Google Ads and Conversion Measurement
Google Marketing Platform (DoubleClick)
4. Automated decision making (license audit)
I. Right to obtain information
V. Right to erasure and restriction of processing
VII. Complaint to the supervisory authority
VIII. Competent supervisory authority
I. Data processing when accessing linked content
J. Changes to this privacy policy
K. Supplemental Notice for California Residents: Notice at Collection
A. Controller
The controller responsible for the processing of your personal data as described below within the meaning of Art. 4 (7) GDPR is:
AnyDesk Software GmbH
Türlenstraße 2
70191 Stuttgart
AnyDesk Software GmbH, Türlenstraße 2, 70191 Stuttgart (“AnyDesk,” “AnyDesk Software GmbH,” or “we”) may operate through its subsidiary companies in different locations, including in Hong Kong SAR and in the State of Florida, USA. If AnyDesk is operating through its subsidiary companies the subsidiary company may be the data controller or joint data controller for the processing of your personal data.
B. Data protection officer
If you have any questions or concerns, please contact our data protection officer. Insofar as AnyDesk Software GmbH is the controller, you can contact our data protection officer at:
PRIOLAN GmbH
Steinsfeldstraße 46
74626 Bretzfeld
[email protected].
If one of our subsidiaries is the controller, you can contact our data protection officer at:
C. Data Security
We use state-of-the-art encryption methods (for example,. SSL) via HTTPS in order to protect the security of your data during transfer. Our security measures are being continuously improved in line with technological developments.
D. Legal basis
AnyDesk processes your data in accordance with the data protection regulations of the German Federal Data Protection Act (Bundesdatenschutzgesetz - "BDSG") in the version valid as of May 25, 2018 and the Regulation (EU) 2016/679 (General Data Protection Regulation - "GDPR").
The relevant legal basis for the processing is stated in the information on the individual categories of data.
E. Categories of data, purpose and legal basis for processing
AnyDesk processes different categories of personal data. In the following sections, the data is presented according to the group of data subjects, the respective purpose, and the relevant legal basis.
I. When you conclude a contract with us
Customers and business partners
Insofar as we are in a contractual, quasi-contractual or pre-contractual business relationship with you, i.e. if you are already a customer, business partner or are interested in such a legal relationship ("contractual partner"), we process the following data as necessary:
Personal data (e.g. names, addresses, gender, company, location)
Payment data (e.g. bank details, invoices, payment history)
Contract data (e.g. subject matter of the contract, type of license, term, customer category, customer ID, login information)
Usage data (e.g. websites visited, interest in content, access times, time and duration of the respective remote data connection (session), data volume transferred, online status of the AnyDesk-Client)
Meta-/communication data (e.g. device information, device ID, IP and MAC addresses)
Content of communication directed at us (e.g. product or contract inquiries, error messages, responses to our surveys)
We will inform you in a transparent manner before or during data collection which of this data is required for this purpose. We process the data:
to be able to address you in communication,
to answer your questions,
to establish and fulfill our contractual obligations,
to protect our rights,
to protect against unauthorized use, overuse, and misuse of our offers,
for related administrative tasks, and
for the purposes of business organization.
Your data is processed, in particular, to allow you to select, acquire or order the selected products (licenses to use our software and any associated services), as well as to enable payment and processing. During the registration process required to acquire a license, we will create an account for you on in our systems ("customer account" or "user account"). During registration, we will point out which of the above-mentioned details are required for this purpose, in particular to verify registration or the respective use of our login functions and the use of the user account, and to prevent any unauthorized use, overuse, and misuse of the customer account.
The customer account (my.anydesk.com) gives you access to your connection data, the contract/license information, information about the AnyDesk clients that are linked to the license, your master data as a customer, invoices, and any settings for payment methods. AnyDesk customer accounts are not public and cannot be indexed by search engines. We may use email or in-app messaging to inform users about processes relevant to their user account (such as technical changes) or to invite them to participate in surveys.
The legal basis for the processing is therefore:
For contract performance and pre-contractual inquiries - Art. 6 (1) (b) GDPR
With regard to legal obligation - Art. 6 (1) (c) GDPR
Otherwise, with regard to our legitimate interests - Art. 6 (1) (f) GDPR
We do not store any content of the respective remote data connection (session data) beyond the required scope of data transfer. The customer can create a chat log or a session recording, which is then only stored locally on the customer's computer. AnyDesk does not access these session data.
II. When we receive your data from third parties
Integration with external platforms
We may receive your personal data (e.g., email address, name, case ID, case description) from integration partners that have integrated AnyDesk into their platforms and that are used by your internal or contracted external support team as a platform extension. We use this data to provide our customers with consistent and synchronized information within the AnyDesk software, enabling effective remote support services via external platforms.
On behalf of our customer, you as a user may receive an invitation link via email or another communication channel inviting you to a remote session. This link will take you to our website, where you can download and launch the AnyDesk software or open an AnyDesk application already installed on your device to then enter a remote session with your support team.
Please note that downloading and starting the AnyDesk software will establish a remote session with your support team. This allows the support team to directly access your device, remotely control it, and take full control, including access to your personal data stored on the device. During the remote session, you have the option to change the permissions granted and end the session at any time.
III. When you visit our website and use our online services
1. Log files
When users visit our website, i.e., even if they do not register or otherwise submit information, we (or our web hosting provider) collect user access data (so-called server log files). The server log files can include the following data:
The address and name of the websites and files accessed
Date and time of access
Data volumes transferred
Notification of successful access
Browser type and version
User's operating system
Referrer URL (the previously visited page)
IP address
This processing takes place to ensure problem-free connection to and smooth use of our website, and to ensure system security and stability. In particular, we do not use your data to draw conclusions about your person. Information of this kind may be statistically evaluated by us in order to optimize our website and the technology behind it. This processing takes place in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website and preventing the misuse of our services.
2. Contact
a. General contact and license acquisition
Our website features a general contact form that can be used to contact us electronically.
If you would like customized advice, you can use the “Get personal advice” contact form. This is used to offer you an AnyDesk license that best suits your specific requirements and needs.
If a user takes advantage of one of these options, the data entered in the input mask will be transmitted to us and stored.
The following data is also stored when the request is sent:
Date and time of the request
URL from which the request was made
IP address from which the request was made
Web browser and operating system used.
Alternatively, you can contact us using the email addresses provided. In this case, the personal data of the user transmitted with the email will be stored. This includes the date and time the email was sent, the email address, IP addresses, and information about the servers involved in the email communication.
You can also contact us using the telephone number provided. In this case, we collect log data that includes your telephone number and the duration of the call. As a rule, we do not record calls.
Regardless of the type of communication you choose, we collect the content of your request. Your data will be stored for the purpose of individual communication with you.
The data entered in the contact form is processed on the basis of a legitimate interest (Art. 6 (1) (f) GDPR).
Our legitimate interest in processing your data is to enable you to contact us easily.
If you contact us to request a quote, the data entered in the contact form will be processed for the purpose of implementing pre-contractual measures (Art. 6 (1) (b) GDPR).
This serves to fulfill contractual obligations in accordance with Art. 6 (1) (b) GDPR, provided that your request is related to an existing contractual relationship. If your request is not contract-related, the processing of your data is based on your consent in accordance with Art. 6 (1) (a) GDPR, which you express by using the support form.
b. Contact form for integration partners, partners, and the influencer program
By providing your data via our various contact forms for integration partners, partners, and the influencer program, you can introduce yourself as a potential integration partner, general business partner, or influencer and initiate a collaboration with AnyDesk.
The data entered in the input mask will be transmitted to us and stored.
When you send your request, the following data is also stored:
Date and time of the request
URL from which the request was made
IP address from which the request was made
Web browser and operating system used.
Since you are contacting us to inquire about a collaboration, the data entered in the contact form will be processed for the purpose of implementing pre-contractual measures (Art. 6 (1) (b) GDPR).
c. Support form
Our website has a special contact form for support requests, which you can use to send us your support requests regarding connection problems, error reports, security questions, or functional requests.
The personal data transmitted via this form will be processed for the efficient processing and resolution of your support requests. This processing is based on Art. 6 (1) (b) GDPR, as it is necessary for the performance of our contract.
d. Request form for electronic documents
On our website, you have the option of requesting white papers, guides, e-books, and other electronic documents. The purpose of this is to provide our visitors with high-quality and relevant information about AnyDesk software. The data entered in the input mask (e.g., email address) is transmitted to us and stored. The following data is also stored at the time of registration:
Date and time of the request
URL from which the request was made
IP address from which the request was made
Web browser and operating system used
The legal basis for this processing is your consent, Art. 6 (1) (a) GDPR.
3. Registration and use of customer account
In the context of the registrations and use of the customer accounts, we store the IP addresses of the customers together with the access times in order to be able to verify the registration and to prevent possible misuse of the customer account. The legal basis for the data processing is Art. 6 (1) (f) GDPR.
4. Surveys
We rely on the voluntary feedback from our customers and website users in order to continuously improve our services and products. For this reason, we also use technical services and form functions of third-party providers, which we integrate into our website, in order to establish contact and to design specific surveys.
When you use our surveys, we collect the data you enter as well as meta and communication data such as your IP address. The data collected enables us to analyze your feedback and improve our services in a targeted manner. The data is assigned to your customer and contract data to enable comprehensive evaluation and analysis.
Your data will be processed on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. Participation in the surveys is completely voluntary and not necessary for the fulfillment of our contractual obligations.
In exceptional cases, your data will be processed on the basis of our legitimate interest pursuant to Art. 6 (1) (f) GDPR, provided that the survey is aimed at existing customers and relates to products ordered.
5. Press mailing list subscription
Subscribing to the AnyDesk press mailing list allows you to receive regular press releases and announcements to stay informed about the latest developments at our company. This information will be sent to you directly by email, enabling you to stay up to date with our company events.
The data entered in the input mask will be transmitted to us and stored. The legal basis for this processing is your consent, Art. 6 (1) (a) GDPR.
6. Newsletters (email marketing)
You have the option of subscribing to a newsletter, i.e. receiving emails from us, via our website. The specific content of the newsletter is based on the description provided during subscription (e.g. special offers, products and events); otherwise, our newsletters contain information about our services and our company.
In order to subscribe, you just need to provide your email address. It will only be used to send you the newsletter you have subscribed to by email. After subscribing, you will receive an email to this email address, in which you will be asked to confirm your subscription in order to prevent someone from subscribing with a different email address ("double-opt-in procedure"). We record all newsletter subscriptions in order to prove the legal conformity of the subscription process. This includes storing the time of registration and confirmation as well as the IP address.
Our newsletter is sent on the basis of your prior express consent, Art. 6 (1) (a) GDPR. You can unsubscribe from the newsletter at any time by sending a message to the contact details provided in this privacy policy or by clicking on the link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this privacy policy.
If we receive your email address in connection with the sale of our product or service and you have not objected to this, we reserve the right to send you regular offers by email for similar products or services from our range (existing customer advertising) on the basis of Art. 7 (3) of the German Unfair Competition Act (UWG). This serves to protect our legitimate interest in direct marketing, which prevails in the context of a balancing of interests, Art. 6 (1) (f) GDPR. You can object to this use of your email address at any time by sending a message to the contact options described in this privacy policy or via a link provided for this purpose in the marketing email (see also below regarding your right to object), without incurring any costs other than the transmission costs according to the basic rates.
If we commission a service provider to send emails, this is done on the basis of our legitimate interests in an efficient and secure mailing system (Art. 6 (1) (f) GDPR).
Profiling:
If you have given us your consent, we will evaluate your use of the newsletter sent to you and analyze your subsequent visits to our website in order to further improve the newsletter and our website and optimize them in line with the actual interests of visitors.
For this purpose, the newsletters may contain a so-called “web beacon” (also known as a “tracking pixel”), i.e. a pixel-sized file that is retrieved from our server or from the server of a mailing service provider commissioned by us when the newsletter is opened. As part of this retrieval, we collect technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval. On the one hand, this information is used to improve our newsletters on the basis of the technical data or to determine target groups and their reading behavior on the basis of their retrieval locations (which can be determined using the IP address) or access times.
On the other hand, this analysis includes determining whether or not the newsletters are opened, when they are opened, and which links are clicked on.
7. Job Application
You can submit your application to us online via our website. The following data will be stored when you send the message:
Date and time of the request
URL from which the request was made
IP address from which the request was made
Web browser and operating system used.
Alternatively, you can contact us using the email addresses provided. In this case, the personal data transmitted with the email will be stored. This includes the date and time the email was sent, the email address, IP addresses, and information about the servers involved in the email communication.
You can also contact us using the telephone number provided. In this case, we collect log data that includes your telephone number and the duration of the call. As a rule, we do not record calls.
We will process the data you provide exclusively for the purpose of assessing your professional suitability and contacting you. Which data this is in the individual case can be seen from the respective job advertisement or from the information provided in the relevant online forms. When you apply for a job offer, we usually process the following categories of personal data:
Contact information:
First and last name (title, if applicable)
Address
Phone number
Email address
Qualification-related information, in particular:
Academic achievements and other information contained in the curriculum vitae, including information on prices and scholarships and extracurricular achievements, information on dissertation projects, information on education and professional experience
Copies of diplomas and certificates
Photos attached to an application, if applicable
Information on (possibly only planned or hoped for) further education and other career steps as well as professional focuses and interests, if applicable
We collect these data directly from you and only process them to the extent necessary for the application process. The legal basis for this processing is § 26 BDSG in conjunction with Art. 88 GDPR, as well as (for the implementation of pre-contractual measures with regard to freelancers) Art. 6 (1) (b) GDPR. The data will be encrypted and transferred to us in accordance with the latest state of the art. Please note that we may use third-party services for the purpose of searching for and selecting applicants (e.g. applicant management or recruitment software and platforms). The legal basis for this is our legitimate interest in an efficient and transparent job advertisement (Art. 6 (1) (f) GDPR; please also refer to the information in "Data recipients").
During the application process, special categories of personal data within the meaning of Art. 9 (1) GDPR (e.g. health data, such as severe impairment or ethnic origin) are processed only for the purpose of exercising the obligations or rights arising to us or the data subject from labor law and social security and social protection law (Art. 9 (2) (b) GDPR), and otherwise to protect the vital interests of applicants or other persons according to Art. 9 (2) (c) GDPR or for health care or occupational medicine purposes, for assessing the employee's ability to work, for medical diagnostics, for care or treatment in the health or social sector, or for the administration of systems and services in the health or social sector in accordance with Art. 9 (2) (h) GDPR. In the case of a notification of the special categories of data based on voluntary consent, their processing is based on Art. 9 (2) (a) GDPR.
8. Cookies
In addition, we use so-called cookies, i.e. text files that are stored on a user's computer by a browser and contain information about this user during or after his visit to a website, which may be processed by us. This information includes, for example, the login status, pages or media accessed, pseudonymous online identification ("user" or "AnyDesk IDs"), the content of a shopping cart, the licensed product selected, or the user-specific settings on our websites.
Please note that there are different types of cookies with different purposes:
First-party cookies are set by us.
Third-party cookies are mainly used by advertisers (so-called third parties) to process user information.
Temporary cookies (also: session cookies) are deleted at the latest after a user has left a website and closed his browser.
Permanent cookies remain stored on the user's computer even after the browser is closed. This allows, for example, saving the login status or displaying the user-preferred content again directly when the user visits the website later. User interests used for audience measurement or marketing purposes may also be stored in such a cookie.
Necessary (also: essential or absolutely necessary) cookies are absolutely necessary for the operation of a website (e.g. to store logins or other user entries, or for security reasons).
Statistical, online marketing and personalization cookies, on the other hand, are used to measure audience and to display content to users that matches their potential interests according to the stored data about access to certain content (so-called tracking). If we use these types of cookies or tracking technologies, we will inform you of this beforehand as part of the process of obtaining your consent.
Depending on the type of cookies, we use them to process your personal data either on the basis of a previously given consent in accordance with Art. 6 (1) (a) GDPR and § 25 (1) of the German Telecommunications Digital Services Data Protection Act (TDDDG) or on the basis of Art. 6 (1) (f) GDPR (e.g. our legitimate interest in the commercial operation of our online offering and its improvement) and § 25 (2) TDDDG.
Before we process your data or have them processed in the context of the use of cookies, when you access the page, we will inform you about which cookies we use and will ask for your consent, which can be revoked at any time (see cookie opt-in tool or banner). Before the consent is given, only cookies which are absolutely necessary for the operation of our website may be used.
In addition to the option of revoking your consent at any time, you can also view our website without cookies. Please note that Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies at any time via your browser settings. Please use the help functions of your Internet browser to find out how you can change these settings (individual functions of our website, such as registration and use of the customer portal, may not work if you have disabled the use of cookies). With regard to tracking, you can also object to the use of cookies via a variety of services, e.g. via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/ ("opt-out").
You can find an overview of the cookies set when you visit our website, including information about the provider, purpose, storage duration, and type, in the cookie banner, where you can also adjust your cookie settings accordingly.
9. Plugins, embedded functions and content
We integrate various functions and content from third-party providers (e.g. graphics, videos or social media buttons and posts) in our website in order to make relevant information about our company and our services easily accessible to you as a user of our website. For this purpose, the third-party providers process the IP addresses of the users, since without the IP address they would not be able to send the content to their browsers.
10. Social media buttons
When you click on one of our social media buttons, the data is transferred to the corresponding social network via the so-called "Shariff" application. Instead of your browser, a connection with the server of the respective social network platform is established by the server on which our website is located, i.e. initially no personal data of the user is passed on to the social network provider. A "Shariff" button establishes direct contact between the social network and you as a user only when you actively click on the "Share" button. You can recognize the respective provider of the plugin by the marking on the box or in the circle above its respective first letter or the logo. More information about the "Shariff project" can be obtained from the developers of the ct magazine: https://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html.
For further information on data processing in connection with our social media presence, please refer to our
11. Pixel tags
In addition, third-party providers may use so-called pixel tags (also known as web beacons) in order to evaluate visitor flows. This exclusively pseudonymous information may also be stored in cookies on the user's device and may contain technical information about the browser and operating system, websites to be referred to, the time of visit, and other details on the use of our website, and may also be linked to such information from other sources. With regard to the legal basis and the individual opt-out options, please refer to the information on the use of cookies in this Privacy Policy.
12. Protection of the website
We use the "Wordfence Security" service to protect our website from viruses and malware and to fend off attacks by computer criminals. IP addresses are stored on the third-party servers, in particular, to protect against so-called brute-force and DDoS attacks. IP addresses classified as harmless are placed on a white list. The protection of our website and its users constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. In addition, the plugin uses cookies to recognize whether the visitor of our website is a human or a robot. In this respect, please refer to the information on the use of cookies in this Privacy Policy. The Live Traffic View option of the plugin is disabled as it is not mandatory.
13. Multilingual design
We also use the multilingual WPML plugin in order to offer you our website in different languages. The design of our website that is comprehensible for as many users as possible constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. For this purpose, when you visit our website, WPML sets a cookie in order to store the language setting you have selected. In this respect, please refer to the information on the use of cookies in this Privacy Policy.
14. SEO
We use the YOAST SEO plugin to support the search engine optimization of our website. This plugin ensures the technical optimization of our website for search engines while supporting us in the development of content on our website. This is done to make sure that customer groups interested in our offers can easier find us on the Internet, which is a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. The plugin uses cookies. In this respect, please refer to the information on the use of cookies in this Privacy Policy.
15. Web analysis
For the evaluation of visitor flows on our website, we may record the behavior, interests or demographic information of the users of our website as pseudonymous values. Based on this audience analysis, we can, for example, identify under which IP address, at what time and from where certain contents of our website or its functions are most frequently accessed, or invite the user to use them again. This also allows us to better understand which functions or content of our website require optimization (because they are not accessed as often or not at all). For this purpose, we create and store user profiles in a file (a so-called cookie), or we may use similar procedures with the same purpose.
On the one hand, to protect the users, we use a so-called IP masking procedure (pseudonymization by shortening the IP address) when storing the users' IP addresses. On the other hand, in the context of web analysis and optimization, no real user ID data is stored (i.e. neither email addresses nor names), but strictly pseudonyms. Therefore, we do not know the actual identity of the users. We use the stored data exclusively for the aforementioned purposes in their pseudonymous user profiles. With regard to the legal basis and the individual opt-out options, please refer to the information on the use of cookies in this Privacy Policy.
16. Online marketing
User profiles can be created and stored in a file (cookie) to display advertising content or to market advertising space (online marketing). These data can be used to determine the users' potential interests and to measure the effectiveness of online marketing. The stored data may include content accessed, websites visited, online networks used, as well as communication partners and technical information, such as the IP address, the browser used, the computer system used, and information on usage times. If users have consented to their location data being collected, this data may also be processed.
The following shall also apply in the case of online marketing: We use a so-called IP masking procedure (pseudonymization by shortening the IP address) when storing IP addresses. In the context of web analysis and optimization, no real user ID data is stored (i.e. neither email addresses nor names), but strictly pseudonyms.
Therefore, we do not know the actual identity of the users. We use these stored data exclusively for the aforementioned purposes in their pseudonymous user profiles. In exceptional cases, real ID data may be assigned to the user profiles if the respective user is a member of a social network whose online marketing process we use and with whose providers the users have entered into agreements (e.g. by giving consent during registration), according to which the network may link the user profiles with the aforementioned data.
Otherwise, we only have access to summarized information about the success of our advertisements, i.e. we can measure which of our online marketing processes have led to a so-called conversion (i.e. to an inquiry or a contract with us).
In general, the data stored in the cookies (or using comparable processes) may also be read on other websites (which use the same online marketing process) and, in turn, may be analyzed for the purpose of displaying content, supplemented with further data if necessary, and stored on the server of the online marketing process provider.
With regard to the legal basis for online marketing processes and the individual opt-out options, please refer to the information on the use of cookies in this Privacy Policy.
17. Review procedures and widgets
We use the so-called review widgets on the AnyDesk website to allow our customers to review providers and products, and for our own quality management. In the process, a reference to the results of the review of our products by customers offered by a service provider named in there is integrated via a linked page or image element. When the image element is called up, the service provider's web server automatically saves the IP address and the information listed under "Log files". Further personal data may be transferred to the respective service provider if you have decided to review our products according to their terms and conditions.
This data processing takes place on the basis of Art. 6 (1) (f) GDPR and is necessary to safeguard our legitimate interest in transparent review management and to ensure that we only publish reviews by users who can actually report on their own experiences as our customers and users of our products.
18. Customer Relationship Management
We use Customer Relationship Management (CRM) systems to maintain our customer relationships as part of our online presence. They help us to effectively systematize, manage and document product-relevant information offers and communication with our customers. This is done using software solutions which integrate the following aspects when using our website:
Contact management
Email marketing
Social media publishing
Web analysis
Online marketing
Registration services (our user account my.anydesk.com)
Customer review management
With regard to the legal basis and the individual opt-out options, please refer to the information on the aforementioned topics and the services used in this Privacy Policy.
In the case that you are already a registered customer of AnyDesk, the Web Analysis and Online Marketing services may contain specific information about your customer, contact and contract information that shall be linked with your account. The legal basis for the use of this personal data is our legitimate interests in improving our website to make it easier for the customers to use it and to provide additional information and offers pertaining to our services (Art. 6 (1) (f) GDPR).
19. Content-Delivery-Network
In order to deliver the content of our online offering, i.e. including large media files (such as graphics, videos or program scripts), to you more quickly and securely, we use regionally distributed servers connected via the Internet in a so-called “content delivery network” (CDN). A connection to the CDN service provider's server is established and your IP address is transmitted to it. If you are logged in to this service provider with an existing user account while visiting our websites, they can also associate your visit to our websites with your user behavior. The legal basis for the use of a CDN and the associated data transfer is our legitimate interest in improving our online offering to make it easier for customers to use (Art. 6 (1) (f) GDPR).
In addition, further cookies may be sent to your browser by the service provider. In this respect, please refer to the information on the use of cookies in this privacy policy.
20. Services and service providers used
AWIN
Provider: AWIN AG, Otto-Ostrowski-Straße 1A, 10249 Berlin, Germany
Data categories: Information about clicks on advertising material, individual number sequences (for partner program, publisher, time), technical information (operating system, browser, device)
Purpose: Documentation of orders and clicks, correct allocation of advertising measures, statistical analysis of marketing measures, improvement of the effectiveness of affiliate marketing
Legal basis: Art. 6 (1) (a) GDPR and § 25 (1) TDDDG
Privacy policy of the provider: https://www.awin.com/us/privacy
Brainformatik CRM PLUS
Provider: Brainformatik GmbH, Richard-Wagner-Str. 14b, D-84453 Mühldorf a. Inn., Germany
Data categories: Customer data (e.g., name, email address), technical data such as internet browser, operating system, time of page view
Purpose: Support with data processing and process optimization of internal procedures·
Legal basis: Art. 6 (1) (b) and (f) GDPR
Provider's privacy policy: https://www.brainformatik.com/datenschutz/
Amazon CloudFront
Provider: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg
Data categories: IP address, website accessed, referrer URL, browser, operating system
Purpose: Provision of fast and secure content via Content Delivery Network (CDN)
Legal basis: Art. 6 (1) (f) GDPR
Provider's privacy policy: https://aws.amazon.com/en/privacy/?nc1=f_pr
Cloudflare
Provider: Cloudflare Germany GmbH, Rosental 7, c/o Mindspace, 80331 München, Germany
Data categories: IP address, website accessed, referrer URL, browser, operating system, cookie data for storing and managing user consent
Purpose: Provision of fast and secure content via Content Delivery Network (CDN), Management and storage of cookie consents, proof of consents to comply with legal requirements, documentation of user preferences, Management and implementation of tracking and marketing tags on the website, provision and updating of JavaScript and HTML tags
Legal basis: Art. 6 (1) (f) GDPR, § 25 (1) TDDDG
Provider's privacy policy: https://www.cloudflare.com/privacypolicy/
R.O.EYE - Content-Delivery-Network (CDN)
Provider: R.O.EYE Acceleration Partners, LLC, 6 Liberty Square PMB 96813 Boston, MA 02109 6 Liberty Sq, Boston, MA 02109, USA
Data categories: User data, possibly cookie data, which is used to analyze user behavior and optimize the website
Purpose: Optimization of the website and analysis of user behavior
Legal basis: Art. 6 (1) (a) GDPR, § 25 (1) TDDDG
Privacy policy of the provider: https://www.accelerationpartners.com/privacy-policy/
G2
Provider: G2.com Inc, 100 S. Wacker Drive, Suite 600, Chicago, IL 60606, USA
Data categories: Usage data, IP addresses, transaction data, browser data
Purpose: Provision of ratings, surveys and market research for products and services
Legal basis: Art. 6 (1) (f) GDPR
Privacy policy of the provider: https://www.g2.com/static/privacy
Google Analytics
Provider: Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data categories: User behavior (e.g. page views, clicks, duration of visit), IP address (shortened), technical information (operating system, browser, end device), source of origin (referrer URL), location (region)
Purpose: Evaluation of the use of the website, creation of reports on website activities, improvement of website use and internet use
Legal basis: Art. 6 (1) (a) GDPR and § 25 (1) TDDDG
Privacy policy of the provider: Google Analytics Terms of Use and Google Privacy Policy
Google Tag Manager
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Data categories: Google Tag Manager itself does not collect any personal data, it is used to manage tags that may themselves collect data (e.g. Google Analytics)
Purpose: Management and implementation of tracking and marketing tags on the website, provision and updating of JavaScript and HTML tags
Legal basis:§ 25 (1) TDDDG
Privacy policy of the provider: https://policies.google.com/privacy
Google Ads and Conversion Measurement
Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Data categories: Clicks on ads and website interactions, location data, user interests, technical information (e.g. browser, operating system), referral data (website that leads users to the page), conversion cookies (to analyze conversions)
Purpose: Display of targeted advertisements based on user data (e.g. keyword targeting, target group targeting), analysis of clicks and advertising impact (conversion tracking), improvement of the effectiveness of advertising measures
Legal basis: Art. 6 (1) (a) GDPR and § 25 (1) TDDDG
Privacy Policy of the provider: https://policies.google.com/privacy
Google Marketing Platform (DoubleClick)
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Data categories: Cookie ID to identify the ad, information on viewed ads and conversions (e.g. visit to the website after an ad), assignments of visits to Google accounts if the user is logged in
Purpose: Placing relevant ads and improving marketing campaigns, preventing the same ad from being displayed multiple times, recording conversions (target achievement, e.g. visit to the website after an ad)
Legal basis: Art. 6 (1) (a) GDPR and § 25 (1) TDDDG
Privacy policy of the provider: https://policies.google.com/privacy?hl=en&gl=de
Google ReCaptcha
Provider: Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Data categories: IP address of the user, information about the use of the website, transmitted data to check whether the input is made by a natural person or automated
Purpose: Differentiation between human input and automated processing (protection against misuse by bots when submitting forms)
Legal basis: Art. 6 (1) (f) GDPR
Privacy policy of the provider: https://policies.google.com/privacy?hl=en&gl=de
Greenhouse
Provider: Greenhouse Software, Inc, 18 West 18th Street, New York, NY 10011, USA
Data categories: Contact details (e.g. name, email address, telephone number), application documents (e.g. cover letter, CV, references), information on qualifications and professional experience, communication as part of the application process
Purpose: Processing and evaluation of the application, implementation of the application process and contacting, documentation and traceability of the selection process
Legal basis: § 26 BDSG in conjunction with Art. 88 GDPR; Art. 6 (1) (b) GDPR; Art. 6 (1) (f) GDPR. As part of the application process, we process special categories of personal data in accordance with Art. 9 (1) GDPR (e.g. health data or ethnic origin) exclusively on the basis of the legal requirements. This is done in particular to fulfill obligations under labor and social law (Art. 9 (2) (b) GDPR), to protect vital interests (Art. 9 (2) (c) GDPR) or for the purposes of preventive health care and occupational medicine (Art. 9 (2) (h) GDPR). If the processing is based on voluntary consent, it is carried out in accordance with Art. 9 (2) (a) GDPR.
Privacy policy of the provider: https://www.greenhouse.com/privacy-policy
Meta pixel
Provider: Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland
Data categories: Usage data (such as information about interaction with the website), technical data (IP addresses, browser type, operating system), meta-specific identifiers (Facebook or Instagram user ID)
Purpose: Analysis of advertising campaigns on Facebook and Instagram, placement of targeted advertisements, creation of interest-based user profiles
Legal basis: Art. 6 (1) (a) and § 25 (1) TDDDG
Privacy policy of the provider: https://www.facebook.com/about/privacy
HubSpot
Provider: HubSpot Inc, Two Canal Park, Cambridge, MA 02141, USA
Data categories: Usage data for interaction with online marketing, input data in contact forms, information from email marketing, contact management
Purpose: Email marketing, reporting, social media publishing, contact management, landing pages and contact forms
Legal basis: Art. 6 (1) (a) GDPR and § 25 (1) TDDDG; Art. 6 (1) (b) GDPR; Art. 6 (1) (f) GDPR
Privacy policy of the provider: https://legal.hubspot.com/privacy-policy
HubSpot Analytics
Provider: HubSpot Germany GmbH, Am Postbahnhof 17, 10243 Berlin
Data categories: Usage data: Number of page views, subpages visited, length of stay of visitors
Purpose: Statistical evaluation of the online offer (e.g. frequency of visits, page views, length of stay), creation of reports on website activities
Legal basis: Art. 6 (1) (a) GDPR and § 25 (1) TDDDG
Privacy policy of the provider: HubSpot Analytics Privacy Policy