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Gemini Enterprise for Customer Experience
Customer Experience Insights
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CX Agent Studio
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Customer Experience Insights console
Get started
Enable Customer Experience Insights
Tutorials
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Tutorials using the console
Analyze conversations using custom highlights
Import and analyze a conversation
List conversations
Tutorials using the REST API
Analyze conversations using custom highlights
Analyze a conversation
Features
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Topic modeling
Overview
Basics
How-to: Topic modeling operations
Best practices
Export and import a topic model
Concepts
All concepts
Audio conversation data
Common integrations
Customer-managed encryption keys (CMEK)
Dialogflow runtime integration
Fine-grained access control
Overview of fine-grained access control
Create and manage authorized views
Use authorized views
Best practices for fine-grained access control
Query metrics
Sentiment analysis
Silence analysis
How-to guides
All how-to guides
Bulk analyze conversations using the API
Customer Experience Insights devkit
Datasets
Enable audio playback
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Enable Dialogflow runtime integration
Enable Google Sheets integration
Enable Summarization
Explore conversation analytics
Export conversations to BigQuery
Filter conversations
Get long-running operations
Import audio or transcript files using the API
List conversations
Query Agent Assist metrics from BigQuery
Set a TTL on conversation data
References
All APIs & References
Client libraries
Overview
C++ reference
Java Reference
Node.js Reference
Python Reference
REST reference
Overview
v1
REST Resources
projects.locations
Overview
bulkDeleteFeedbackLabels
bulkDownloadFeedbackLabels
bulkUploadFeedbackLabels
getEncryptionSpec
getSettings
listAllFeedbackLabels
queryMetrics
queryPerformanceOverview
updateSettings
projects.locations.analysisRules
Overview
create
delete
get
list
patch
projects.locations.assessmentRules
Overview
create
delete
get
list
patch
projects.locations.authorizedViewSets
Overview
create
delete
get
list
patch
projects.locations.authorizedViewSets.authorizedViews
Overview
create
delete
get
list
patch
queryMetrics
queryPerformanceOverview
search
projects.locations.authorizedViewSets.authorizedViews.conversations
Overview
bulkAnalyze
calculateStats
delete
get
list
projects.locations.authorizedViewSets.authorizedViews.conversations.analyses
Overview
create
delete
get
list
projects.locations.authorizedViewSets.authorizedViews.conversations.assessments
Overview
appeal
create
delete
finalize
get
list
publish
projects.locations.authorizedViewSets.authorizedViews.conversations.assessments.notes
Overview
create
delete
list
patch
projects.locations.authorizedViewSets.authorizedViews.conversations.feedbackLabels
Overview
create
delete
get
list
patch
projects.locations.authorizedViewSets.authorizedViews.operations
Overview
cancel
get
list
projects.locations.conversations
Overview
bulkAnalyze
bulkDelete
calculateStats
create
delete
get
ingest
list
patch
upload
projects.locations.conversations.analyses
Overview
create
delete
get
list
projects.locations.conversations.assessments
Overview
appeal
create
delete
finalize
get
list
publish
projects.locations.conversations.assessments.notes
Overview
create
delete
list
patch
projects.locations.conversations.feedbackLabels
Overview
create
delete
get
list
patch
projects.locations.datasets
Overview
bulkDeleteFeedbackLabels
bulkDownloadFeedbackLabels
bulkUploadFeedbackLabels
listAllFeedbackLabels
projects.locations.datasets.conversations
Overview
bulkAnalyze
bulkDelete
calculateStats
delete
get
ingest
list
projects.locations.datasets.conversations.analyses
Overview
create
delete
get
list
projects.locations.datasets.conversations.feedbackLabels
Overview
create
delete
get
list
patch
projects.locations.datasets.insightsdata
Overview
export
projects.locations.encryptionSpec
Overview
initialize
projects.locations.insightsdata
Overview
export
projects.locations.issueModels
