Service Specific Terms

General Definitions.

“Cloud Data Processing Addendum” (formerly referred to as the Data Processing and Security Terms) has the meaning given in the Agreement or, if no such meaning is given, means the then-current terms describing data processing and security obligations with respect to Customer Data at https://cloud.google.com/terms/data-processing-addendum.

“Documentation” means the Google documentation (as may be updated from time to time) in the form generally made available by Google to its customers for use with the Services, including at https://cloud.google.com/docs/.

“Fees URL” means https://cloud.google.com/skus.

“Scope of Use” means any limits on installation or usage of Services or Software described at the Fees URL, Admin Console, Documentation, order form, or otherwise presented by Google.

1. Data Location.

a. Additional Definitions.

“Cloud Locations Page” means https://cloud.google.com/about/locations/.

“Multi-Region” means a defined set of Regions.

“Region” means a region from which a particular Service is offered, as identified at the Cloud Locations Page.

b. Applicable Terms. For any Service listed at https://cloud.google.com/terms/data-residency, Customer may select a specific Region or Multi-Region as detailed in the Cloud Locations Page, and Google will store Customer Data for that Service at rest only within the selected Region or Multi-Region. Google may replicate that Customer Data within any other Region located within the country of the selected Region or within the country or countries of the selected Multi-Region (as applicable) for backup, reliability, debugging, support, maintenance, or security purposes. The Services do not limit the locations from which Customer or Customer End Users may access Customer Data or to which they may move Customer Data. For clarity, Customer Data does not include resource identifiers, attributes, or other data labels. Additional terms regarding configuration of specific Services are in the following sections under “Service Terms”:

(i) AI/ML Data Location; and

(ii) Assured Workloads Data Location.

Services that do not store Customer Data at-rest or process Customer Data in use are also listed on https://cloud.google.com/terms/data-residency.

2. Operations of Communications Services. Notwithstanding any telecommunications restrictions in the Agreement, Customer may use the Services for hosting capacity in connection with Customer’s provision of telecommunications services if (a) Customer obtains, maintains, and complies with all necessary regulatory licenses, registrations or other applicable requirements relating to such telecommunications services, and (b) Customer does not use or resell the Services to provide telecommunications connectivity, including for virtual private network services, network transport, or voice or data transmission.

3. General Software Terms. The following terms apply to all Software:

a. License. Google grants Customer a royalty-free (unless otherwise stated by Google), non-exclusive, non-sublicensable, non-transferable license during the Term to reproduce and use the Software ordered by Customer on systems owned, operated, or managed by or on behalf of Customer in accordance with (i) the Agreement, and (ii) if applicable, the Scope of Use. Customer may authorize its and its Affiliates' employees, agents, and subcontractors (collectively, “Software Users”) to use the Software in accordance with this subsection. Customer may make a reasonable number of copies of the Software for back-up and archival purposes. For clarity, Software does not constitute Services.

b. Compliance With Scope of Use. Within 30 days of Google's reasonable written request, Customer will provide a detailed written report describing its usage in accordance with the applicable Scope of Use of each Software product used by Customer and its Software Users during the requested period. If requested, Customer will provide reasonable assistance and access to information to verify the accuracy of Customer’s Software usage report(s).

c. Other Warranties and Compliance. Each party represents and warrants that it will comply with all laws applicable to its provision or use of the Software. Customer will: (i) ensure that Customer and its Software Users' use of the Software complies with the Agreement (including the Scope of Use) and the restrictions in the Agreement applying to Customer's use of the Services; (ii) use commercially reasonable efforts to prevent and terminate any unauthorized access to or use of the Software; and (iii) promptly notify Google of any unauthorized access to or use of the Software of which Customer becomes aware.

d. Open Source or Third Party Terms. If the Software contains open source or third-party components, those components may be subject to separate license agreements, which Google will make available to Customer. Customer is solely responsible for complying with the terms of any third parties from which Customer elects to migrate its workloads onto the Services, and represents and warrants that such third-party sources permit the use of Software to migrate applications away from such sources.

e. Termination. On termination or expiration of the Agreement, Customer will stop using all Software and delete all copies.

4. Premium Software Terms. The following terms apply only to Premium Software:

a. Introduction. Google makes certain Software available under the Agreement described as “Premium Software” at https://cloud.google.com/terms/services (“Premium Software”). Customer will pay applicable Fees for any Premium Software it obtains as described at the Fees URL. Premium Software is Google’s Confidential Information.

b. Software Warranty.

(i) Google warrants to Customer that for one year from its delivery, Premium Software will perform in material conformance with the applicable Documentation. This warranty will not apply if (A) Customer does not notify Google of the non-conformity within 30 days after Customer first discovers it, (B) Customer modifies Premium Software or uses it in violation of the Agreement, or (C) the non-conformity is caused by any third-party hardware, software, services, or other offerings or materials, in each case not provided by Google.

(ii) If Google breaches this warranty, then Google will, in its discretion, repair or replace the impacted Premium Software at no additional charge. If Google does not believe that repairing or replacing would be commercially reasonable, then Google will notify Customer and (A) Customer will immediately cease use of the impacted Premium Software and (B) Google will refund or credit any prepaid amounts for the impacted Premium Software and Customer will be relieved of any then-current commitment to pay for future use of the impacted Premium Software. Without limiting the parties’ termination rights, this subsection states Customer’s sole remedy for Google’s breach of the warranty in this Section (Software Warranty).

c. Software Indemnification. Google’s Intellectual Property Rights infringement indemnity obligations under the Agreement apply to Premium Software, and Customer’s indemnity obligations under the Agreement with respect to Customer’s use of the Services apply to Customer’s use of Premium Software. In addition to any other indemnity exclusions in the Agreement, Google’s indemnity obligations will not apply to the extent the underlying allegation arises from modifications to Premium Software not made by Google or use of versions of Premium Software that are no longer supported by Google.

d. Technical Support. Unless otherwise specified by Google, Google will make TSS available for Premium Software, in accordance with the TSS Guidelines, for an additional charge.

e. Compliance. Premium Software may transmit to Google metering information reasonably necessary to verify that use of the Premium Software complies with the Scope of Use. Customer will not disable or interfere with the transmission of such metering information.

f. Updates and Maintenance. During the Term, Google will make available to Customer copies of all current versions, updates, and upgrades of Premium Software, promptly upon general availability, as described in the Documentation. Unless otherwise stated in the Documentation, Google will maintain the current release of Premium Software and the two versions immediately preceding the current release, including by providing reasonable bug fixes and security patches. Maintenance for any Premium Software may be discontinued with one year’s notice from Google, except Google may eliminate maintenance for a version and require upgrading to a maintained version to address a material security risk or when reasonably necessary to avoid an infringement claim or comply with applicable law.

5. Pre-GA Offerings Terms.

a. Introduction. Google may make available to Customer pre-general availability Google Cloud Platform features, models, tools, services or software that are either not yet listed at https://cloud.google.com/terms/services or identified as “Early Access,” “Alpha,” “Beta,” “Preview,” “Experimental,” or a similar designation in related documentation or materials (collectively, “Pre-GA Offerings”). Customer's access to and use of any Pre-GA Offering is subject to any applicable Scope of Use. While Pre-GA Offerings are not Services or Software, Customer’s use of Pre-GA Offerings is subject to the terms of the Agreement applicable to Services (or Software, if applicable), as amended by this Section (Pre-GA Offerings Terms). For the avoidance of doubt, Customer’s use of a Pre-GA Offering component (such as a feature or model) included in a generally available Service or Software does not negate unrelated commitments that Google makes for its Services and Software.

b. Disclaimer. PRE-GA OFFERINGS ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS OF ANY KIND. Pre-GA Offerings (i) may be changed, suspended or discontinued at any time without prior notice to Customer and (ii) are not covered by any SLA or Google indemnity. Except as otherwise expressly indicated in a written notice or Google documentation, (A) Pre-GA Offerings are not covered by TSS, and (B) the Data Location Section above will not apply to Pre-GA Offerings.

c. Liability. Notwithstanding anything to the contrary in any other limitation of liability Section in the Agreement,with respect to Pre-GA Offerings, Google will not be liable for any amounts in excess of the lesser of (i) the limitation on the amount of liability stated in the Agreement or (ii) $25,000. Nothing in the preceding sentence will affect any exclusions from any limitation of liability in the Agreement with respect to the following: (A) death or personal injury resulting from negligence, (B) fraud or fraudulent misrepresentation, (C) infringement of the other party’s Intellectual Property Rights, or (D) matters for which liability cannot be excluded or limited under applicable law.

d. Data Processing. Except as otherwise expressly indicated in a written notice or Google documentation, no data processing terms (including the Cloud Data Processing Addendum) apply to Pre-GA Offerings and Customer should not use Pre-GA Offerings to process personal data or other data subject to legal or regulatory compliance requirements.

e. Termination. Either party may terminate Customer's use of a Pre-GA Offering at any time with written notice to the other party.

f. EU Data Act Exclusion. Google has no obligations under Chapter VI of the EU Data Act or the EU Data Act Terms below in respect of Pre-GA Offerings.

6. Google-Managed Multi-Cloud.

a. Introduction. The then-current services described as “Google-Managed Multi-Cloud Services” at https://cloud.google.com/terms/services ("Google-Managed MCS") are Google services, products and features that are hosted on the infrastructure of a third party cloud provider (“MCS Third-Party Provider”). While the Google-Managed MCS are not Services or Software, Customer’s use of the Google-Managed MCS is subject to the terms of the Agreement applicable to Services (or Software, if applicable), as amended by this Section (Google-Managed Multi-Cloud).

b. Admin Console. The Google-Managed MCS may not be available through the Admin Console. 

c. MCS Third-Party Provider Relationship. 

(i) To make use of the Google-Managed MCS, Customer must maintain an independent agreement, account and billing relationship with the applicable MCS Third-Party Provider. The Agreement does not obligate Google or the MCS Third-Party Provider to provide the MCS Third-Party Provider’s services that are necessary for the Customer to use the Google-Managed MCS. 

(ii) If the MCS Third-Party Provider makes a change to its services or terms, and Google reasonably concludes that its provision of the Google-Managed MCS is no longer commercially feasible as a result of the change, Google may immediately Suspend all or part of Customer's use of the impacted Google-Managed MCS, or make any other discontinuance or backwards-incompatible change necessary to continue to provide the Google-Managed MCS. To the extent Google may Suspend or modify the Google-Managed MCS as set forth in this Section, the Google-Managed MCS are not subject to the Sections of the Agreement covering discontinuance and backwards-incompatible changes.

d. Liability. Notwithstanding anything to the contrary in the Agreement (except subject to any unlimited liabilities expressly stated in the Agreement), to the maximum extent permitted by law, each party’s total aggregate Liability for damages arising out of or relating to the Google-Managed MCS is limited to the greater of (i) the Fees Customer paid for the Google-Managed MCS during the 12-month period before the event giving rise to liability and (ii) $25,000.

e. Disclaimer. Notwithstanding anything to the contrary in the Agreement, the Google-Managed MCS are not (i) covered by any SLA, unless specifically identified under the terms of the SLA, (ii) subject to any obligations for Google to provide termination or transition assistance or other technical assistance after Suspension or termination, and (iii) subject to any business continuity or disaster recovery commitments.

7. Benchmarking. Customer may itself (but may not permit a third party to): (a) conduct benchmark tests of the Services (each a "Test"); and (b) publicly disclose the results of such Tests only if (i) the public disclosure includes all necessary information to replicate the Tests, and (ii) Customer allows Google to conduct benchmark tests of Customer's publicly available products or services and publicly disclose the results of such tests. Notwithstanding the foregoing, Customer may not do either of the following on behalf of a hyperscale public cloud provider without Google's prior written consent: (A) conduct (directly or through a third party) any Test or (B) disclose the results of any such Test.

8. Trials. Certain Services may be made available to Customer on a trial basis ("Free Trial") subject to parameters and any Scope of Use, as presented in a Fees URL, Admin Console, Documentation, or otherwise. Use of a Free Trial indicates Customer’s acceptance of any such parameters. If Customer is a government entity and is offered a Free Trial: (a) Customer represents and warrants that: (i) it is permitted to accept the Free Trial, (ii) its use of the Free Trial is not prohibited by applicable law or regulation, including any applicable anti-bribery, ethics, or conflict of interest rules and laws, and (iii) its use of the Free Trial will not prevent Google from bidding on, or otherwise participating in, other potential contracts issued by the government entity or its related bodies; (b) Customer may only use the Free Trial for official government purposes; and (c) Google has no expectation of payment or favorable treatment by offering the Free Trial.

9. User Experience Research. If Customer enrolls in the Google Cloud User Experience Research Program for Google Cloud Platform, Customer’s participation will be subject to the Google Cloud User Experience Research Panel Addendum available at https://cloud.google.com/terms/user-experience-research or a successor URL.

10. PGSSI-S. Customer will comply with France's General Security Policy for Health Information Systems (PGSSI-S) to the extent applicable.

11. APIs and non-Google cloud services. Certain APIs and non-Google cloud services accessible through the Admin Console have separate terms or privacy policies. Notwithstanding any reference to the Google Cloud Terms of Service or the Google Cloud Privacy Notice in the Admin Console, the API-specific terms and privacy policies will apply to Customer’s use of those APIs or services.

12. Resource Fields Data. Data included in Project Name, Project ID, or other resource fields do not constitute Customer Data. Do not include confidential, sensitive, or personally identifiable information in these fields.

13. Google Maps Content. Certain Services may incorporate features and content from Google Maps (“Google Maps Content”). If Customer provides its Google Maps Platform credentials to enable a Service to access Google Maps Content, such use or access is subject to the agreement under which Google has agreed to provide Google Maps Platform to Customer. Otherwise, Customer agrees that its use of or access to such Google Maps Content is subject to the then-current versions of the: (a) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html; and (b) Google Privacy Policy at https://www.google.com/policies/privacy/.

14. Resold Customers. This Section 14 (Resold Customers) applies only if (a) Customer orders Google Cloud Platform Services from a Reseller under a Reseller Agreement (such Services, “Resold Services”) and (b) Customer has a direct agreement with Google to provision those Resold Services.

a. Additional Definitions.

“Reseller” means, if applicable, the authorized unaffiliated third-party reseller that sells the Services to Customer.

“Reseller Agreement” means, if applicable, the separate agreement between Customer and Reseller regarding the Services. The Reseller Agreement is independent of and outside the scope of this Agreement.

“Reseller Fees” means the fees (if any) for Services used or ordered by Customer as agreed in a Reseller Agreement, plus any applicable Taxes.

“Reseller Order” means, if applicable, an order form issued by a Reseller and executed by Customer and the Reseller specifying the Services Customer is ordering from the Reseller.

b. Applicable Terms. For the purposes of Resold Services:

(i) The Section of the Agreement entitled “Payment Terms” will not apply, nor will any provisions in the applicable Service Specific Terms relating to billing, invoicing, or payment;

(ii) Reseller Fees will apply and be payable directly to Reseller, and all prices for Resold Services will be solely determined between Reseller and Customer;

(iii) Google will provide to Customer the Resold Services described in the Reseller Order to the extent that there is a valid and binding order for such Services between Google and Reseller;

(iv) Customer will receive any applicable SLA credits or monetary refunds described in this Agreement from Reseller only (and Customer must notify Reseller if Google fails to meet any SLA);

(v) Notwithstanding Google’s support obligations in the TSS Guidelines, Google will not provide any support to Customer unless (A) Customer orders TSS from Google directly or (B) Reseller orders TSS from Google on behalf of Customer, and such TSS entitlement requires Google to provide TSS directly to Customer. All other support (if any) will be provided to Customer by Reseller in accordance with the Reseller Agreement, subject to Section 14(f) (Reseller Technical Support);

(vi) Customer acknowledges that access to the Services may be Suspended if at any time Reseller or Customer fails to maintain a billing account linked to Customer’s Account;

(vii) In the event of termination of this Agreement, Google will send Reseller (and not Customer) the final invoice (if applicable) for payment obligations related to Resold Services. Customer will notify (A) Reseller of any termination of this Agreement and (B) Google of any termination of the Reseller Agreement;

(viii) Any renewal(s) of the Resold Services and/or any Reseller Order will be as agreed between Customer and Reseller;

(ix) If Reseller fails to pay an undisputed invoice for Resold Services to Google due to Customer's failure to pay Reseller, Google may Suspend Customer's access to the Services;

(x) To the extent that any Customer Data is under Reseller's organizational resource, then notwithstanding anything to the contrary in this Agreement (including the Cloud Data Processing Addendum):

(A) the Cloud Data Processing Addendum will not apply with respect to the processing and security of such Customer Data;

(B) Google will only access, use, and otherwise process such Customer Data in accordance with the separate agreement between Google and Reseller (including its then-current terms describing data processing and security of “Partner Data” as defined by that agreement) and will not access, use, or process such Customer Data for any other purpose; and

(C) the consents and notices for which Customer is responsible under the section of this Agreement titled “Privacy” or “Consents” must also permit accessing, storing, and processing of Customer Data as described in subsection (B) above.

(xi) The Google Cloud Platform Services require linking to the Reseller's billing account in order to be billed by the Reseller. Customer acknowledges and agrees that, (A) if Google’s agreement with the Reseller or Customer’s Reseller Agreement is terminated or expires, then the Services will no longer be linked to the Reseller’s billing account, and (B) unless any such Services used by Customer are linked to the Reseller’s billing account, such Services will (x) not constitute Resold Services (and therefore not be subject to this Section 14 (Resold Customers)), and (y) be regarded as Services ordered directly from Google and accordingly, despite the terms of the Reseller Agreement (including the fees agreed between Customer and Reseller), Customer will be required to pay Fees to Google for such Services, in accordance with the terms of this Agreement.

(xii) “Cloud Data Processing Addendum”, as it is used in this Agreement, means the then-current terms describing data processing and security obligations with respect to Customer Data that is under Customer’s (not Reseller’s) organizational resource, as described at https://cloud.google.com/terms/data-processing-addendum.

(xiii) “Order Term,” as it is used in this Agreement, means the period of time starting on the Services Start Date or the renewal date (as applicable) for the Resold Services and continuing until the expiration or termination of the applicable Reseller Order; and

(xiv) “Services Start Date,” as it is used in this Agreement, means either the start date described in the Reseller Order or, if none is specified in the Reseller Order, the date Google makes the Resold Services available to Customer; and

c. Liability Cap. For the purposes of the section of the Agreement titled “Limitation on Amount of Liability”, where the event giving rise to Liability is a breach of this Agreement or otherwise arises in connection with the Resold Services, “Fees” as it is used in that Section means “Reseller Fees”. If Customer or Google brings a claim under the Agreement, then, for the purposes of establishing the Liability cap under the section of the Agreement titled “Limitation on Amount of Liability”, upon Google's request, Customer will (i) promptly disclose to Google the amount of any Reseller Fees paid or payable under the Reseller Agreement; (ii) consent to Reseller disclosing such amount to Google, notwithstanding Reseller's confidentiality obligations under the Reseller Agreement; and (iii) procure any consents necessary to enable Customer's or Reseller's disclosure under this Section 14(c) (Liability Cap). Subject to the section of the Agreement titled “Unlimited Liabilities”, Google will not be liable for damages under this Agreement to the extent Customer has claimed damages from Reseller in respect of the same event or series of events.

d. Sharing Confidential Information. Google may share Customer Confidential Information with Reseller as a Delegate subject to the section of the Agreement titled “Confidentiality” or “Confidential Information”.

e. Reseller-Customer Relationship. At Customer’s discretion, Reseller may access Customer’s Account. As between Google and Customer, Customer is solely responsible for (i) any access by Reseller to Customer's Account; (ii) defining in the Reseller Agreement any rights or obligations as between Reseller and Customer with respect to the Resold Services; and (iii) verifying whether data provided to Google by Customer or End Users through the Resold Services under the Account, and data that Customer or End Users derive from that data through their use of the Resold Services, will be under Customer’s or Reseller’s organizational resource. Google will not have any Liability arising out of a Reseller’s (A) suspension or termination of Customer’s access to the Services; (B) access to and visibility of Customer’s Account and Customer’s Account’s billing-related metadata; or (C) offering or provisioning of Reseller or third party products or services.

f. Reseller Technical Support. Customer acknowledges and agrees that Reseller may disclose Customer and End User personal data to Google as reasonably required for Reseller to handle any support issues that Customer escalates to or via Reseller.

15. Customer Data. Except to the extent expressly described in the Agreement or required by applicable law, Customer is responsible for all Customer Data, including securing and maintaining all applicable rights required for Customer’s use of Customer Data.

16. EU Data Act Terms.

a. Additional Definitions. For purposes of this Section (EU Data Act Terms):

“Completion Notice” has the meaning given in Section 16(g) (Switching Initiation and Process) and takes effect as described in that Section.

“Customer Account Information” means information that is provided by Customer when creating the Account for use with the Google DP Service(s).

"Customer Configurations" means configurations and settings (including service and security settings for data) that are applied by Customer within the Google DP Service(s).

“Customer Defined Attributes” means resource identifiers, attributes and other data labels that are applied by Customer within the Google DP Service(s).

“Data” has the meaning given by the EUDA.

“Data Processing Service” (or “DP Service”) has the meaning given by the EUDA.

“Data Recovery Period” means the period of at least 30 calendar days from the end of the Migration Period until termination of the Agreement or withdrawal of Customer’s Exit Notice under Section 16(g)(ii), as applicable in accordance with Section 16(g) (Switching Initiation and Process).

“Digital Assets” has the meaning given by the EUDA.

“EUDA” means Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data and amending Regulation (EU) 2017/2394 and Directive (EU) 2020/1828.

“Exit Notice” has the meaning given in Section 16(e) (Customer’s Decision).

“Exportable Data” has the meaning given by the EUDA (notwithstanding references to specific articles of the EUDA in the EUDA definition).

“Google DP Service” means a DP Service provided by Google, as described at https://cloud.google.com/terms/data-portability (as may be updated from time to time).

“Google Metadata” means Google-generated metadata that is (a) directly related to Customer’s use of the Google DP Service(s) and (b) required by Google to operate and maintain the Google DP Service(s) and by Customer to restore service functionalities in the infrastructure of a destination provider of DP Services or an On-Premises ICT Infrastructure.

“Google Operational Data” means Google-generated data (including metadata) that is (a) not directly related to Customer’s use of the Google DP Service(s) and (b) derived from Google’s systems and operation of the Google DP Service(s).

“ICT” means information and communication technology.

“Initiation Period” means the period of 30 calendar days from the end of the Intake Period.

“Intake Period” means the period of 14 calendar days from the date of Customer’s submission of an Exit Notice.

“Migration Period” means the period of 30 calendar days from the end of the Initiation Period, as applicable in accordance with Section 16(g) (Switching Initiation and Process) and as may be extended in accordance with Section 16(h) (Extended Migration Period).

“Month End” means the last day of a calendar month.

“Non-Personal Data” has the meaning given by the EUDA.

“On-Premises ICT Infrastructure” has the meaning given by the EUDA.

“Parallel DP Service” means a DP Service offered by a different provider and procured by Customer for its own use in parallel with a Google DP Service.

“personal data” has the meaning given by the EU GDPR.

“Processing” has the meaning given by the EUDA.

“Switching” (or “Switch”) has the meaning given by the EUDA.

“Switching Charges” has the meaning given by the EUDA.

“Trade Secret” has the meaning given by the EUDA.

b. Application. This Section applies only (i) if Customer’s billing address is in the European Economic Area and (ii) in respect of the Google DP Service(s).

c. Compliance with EUDA. Both parties will comply with their obligations under the EUDA related to Switching from the Google DP Service(s), including cooperating in good faith as required by the EUDA.

d. Customer’s Right to Switch. In accordance with this Section Customer may, upon request, Switch from a Google DP Service to a DP Service offered by a different provider and/or port all Exportable Data and Digital Assets to an On-Premises ICT Infrastructure without undue delay during the Initiation Period and Migration Period. For clarity, this right to Switch will not prevent Customer from continuing to access the Google DP Service(s) during the Data Recovery Period as described in Section 16(g) (Switching Initiation and Process).

e. Customer’s Decision. If Customer wishes to Switch from a Google DP Service as described in Section 16(d) (Customer’s Right to Switch) during and/or after the Initiation Period and/or wishes to erase its Exportable Data and Digital Assets related to a Google DP Service(s) after the Initiation Period, Customer must first notify Google of Customer’s decision by having a duly authorized representative submit the form at https://support.google.com/cloud/contact/cloud_exit (an “Exit Notice”) and, if applicable, include the necessary details of any destination provider of DP Services.

f. Google’s Switching Obligations. If Customer submits an Exit Notice as described in Section 16(e) (Customer’s Decision), then Google will do the following during the Initiation Period, Migration Period, and Data Recovery Period, as applicable:

(i) provide reasonable assistance to Customer and third parties authorised by Customer in the Switching process;

(ii) act with due care to maintain business continuity and continue the provision of the Google DP Service(s) under the Agreement;

(iii) provide clear information concerning known risks to continuity in the provision of the Google DP Service(s) under the Agreement, including via the dashboard at https://status.cloud.google.com and/or the dashboard Customer may choose to enable and configure via the Google DP Service(s) to access more specific information (both of which dashboards are provided for informational purposes only);

(iv) maintain a continued high level of security throughout the Switching process, in particular for Exportable Data and Digital Assets during their export and during the Data Recovery Period, in accordance with applicable European Union or national law;

(v) enable Customer, in a manner consistent with the functionality of the Google DP Service(s), to export the categories of Data and Digital Assets described in Section 16(g) (Switching Initiation and Process); and

(vi) otherwise support Customer’s exit strategy for the relevant Google DP Service(s), including by assigning a Google support agent during the Intake Period to coordinate Google’s assistance with the Switching process and by providing all relevant information.

g. Switching Initiation and Process. If Customer submits an Exit Notice as described in Section 16(e) (Customer’s Decision), then Customer will be responsible for initiating the Switching process (if applicable) during the Initiation Period with at least two (2) working days’ prior notice to its assigned Google support agent, subject to the following:

(i) if Customer has opted for only Switching as described in Section 16(e) (Customer’s Decision) but does not initiate the Switching process in compliance with this Section by the end of the Initiation Period, then in relation to any Google DP Service(s) covered by Customer’s decision:

(A) neither a Migration Period nor Data Recovery Period will apply;

(B) Customer will be deemed to have withdrawn its Exit Notice (without limiting Customer’s ability to submit another one); and

(C) the Agreement will remain in force;

(ii) If Customer has opted for Switching as described in Section 16(e) (Customer’s Decision) and initiates the Switching process in compliance with this Section by the end of the Initiation Period, then in relation to any Google DP Service(s) covered by Customer’s decision:

(A) a Migration Period and Data Recovery Period will apply;

(B) the categories of Data and Digital Assets that can be exported during the Switching process are as follows:

a) Exportable Data comprising Customer Account Information, Customer Configurations, Customer Data and Google Metadata; and

b) Customer Applications;

(C) the categories of Data that are exempted from Exportable Data, without the exemption impeding or delaying the Switching process, are as follows:

a) Data specific to the internal functioning of the Google DP Service(s) that would, if exported, risk a breach of Google’s Trade Secrets, namely Google Operational Data; and

b) Data related to the integrity and/or security of the Google DP Service(s) that would, if exported, expose Google to cybersecurity vulnerabilities;

(D) for clarity, Exportable Data excludes the following by definition:

a) Data not directly or indirectly generated or cogenerated by Customer’s use of the Google DP Service(s); and

b) assets or Data protected by intellectual property rights, or constituting a Trade Secret, of Google or third parties;

(E) as between the parties and without limiting any of Google’s obligations under this Section, Customer will be responsible for:

a) its storage of any copies of Data and Digital Assets (including Exportable Data) related to the Google DP Service(s) outside Google’s or Google’s Subprocessors’ systems;

b) the security of any Data and Digital Assets (including Exportable Data) outside Google’s and Google’s Subprocessors’ systems (including the security of Data and Digital Assets on systems managed or controlled by the destination provider of DP Services or on Customer’s own infrastructure);

c) driving and managing the Switching process, in particular during the Initiation Period and Migration Period;

d) all acts and omissions of third parties engaged by Customer in relation to the Switching process;

(F) after the Migration Period:

a) Customer may no longer migrate workloads or production data (or otherwise consume networking resources) for Switching purposes, but may complete other aspects of the Switching process such as data retrieval;

b) Customer will:

(i) be responsible for notifying Google of Customer’s successful completion of the Switching process by having a duly authorized representative submit the form at https://support.google.com/cloud/contact/cloud_exit_completion (a “Completion Notice”) no earlier than the first day after the Migration Period and within 180 calendar days of the end of the Migration Period;

(ii) be deemed to have terminated the Agreement for convenience, a minimum of 30 calendar days after the date of Customer’s submission of the Completion Notice, at the Month End following such minimum period; and

(iii) if Customer fails to submit a Completion Notice within 180 calendar days of the end of the Migration Period, be deemed to have withdrawn its Exit Notice at the end of such 180-day period (without limiting Customer’s ability to submit another one);

c) Google will notify Customer of any such termination and, subject to Section 16(i) (Customer’s Partial Exit), fully erase all Exportable Data and Digital Assets generated directly by Customer or relating to Customer directly in accordance with the Cloud Data Processing Addendum (as applicable);

(G) Google will not impose any Switching Charges for the Switching process described in this Section; and/or

(iii) If Customer has opted for erasure as described in Section 16(e) (Customer’s Decision), then in relation to the Google DP Service(s) covered by Customer’s decision:

(A) if Section 16(g)(ii) also applies, then:

a) a Migration Period and Data Recovery Period will apply as described in Section 16(g)(ii); and

b) erasure of Exportable Data and Digital Assets will be governed by Section 16(g)(ii); and

(B) if Section 16(g)(ii) does not also apply, then:

a) neither a Migration Period nor Data Recovery Period will apply;

b) Customer will be deemed to have terminated the Agreement for convenience at the end of the Initiation Period; and

c) Google will notify Customer of such termination and, subject to Section 16(i) (Customer’s Partial Exit), fully erase all Exportable Data and Digital Assets generated directly by Customer or relating to Customer directly in accordance with the Cloud Data Processing Addendum (as applicable).

h. Extended Migration Period. The Migration Period may be extended:

(i) once by Google, if Google believes a Migration Period of 30 calendar days is not technically feasible; notifies Customer during the Intake Period; and, in Google’s notice, duly justifies the technical unfeasibility and defines an alternative Migration Period of no greater than 7 months; and

(ii) once by Customer, if Customer wishes to have a longer Migration Period for any reason; notifies its assigned Google support agent during the then-current Migration Period; and, in Customer’s notice, defines an alternative Migration Period.

i. Customer’s Partial Exit. If, on the date of deemed termination of the Agreement in relation to the Google DP Service(s) under Section 16(g) (Switching Initiation and Process), Customer continues to use or order any other Services under the Agreement, Customer acknowledges that the Agreement will continue to apply to such other Services and agrees to defer full erasure under Section 16(g) (Switching Initiation and Process) of Exportable Data and Digital Assets related to the Google DP Service(s) until the Agreement terminates in its entirety.

j. Required Information. Google will provide Customer with the following information and keep it up to date:

(i) information about available procedures for Switching and porting to and from the Google DP Service(s), including information about available Switching and porting methods and formats as well as restrictions and technical limitations known to Google, at https://cloud.google.com/terms/data-portability;

(ii) details of all data structures, data formats, relevant standards and open interoperability specifications available or applicable for the Exportable Data referred to in Section 16(g)(ii)(B) at https://cloud.google.com/terms/data-portability;

(iii) information about the jurisdictions to which the ICT infrastructure deployed for Data Processing of the Google DP Service(s) is or may be subject at
https://cloud.google.com/about/locations, https://cloud.google.com/vpc/docs/edge-locations, https://cloud.google.com/cdn/docs/locations and https://cloud.google.com/network-connectivity/docs/interconnect/concepts/colocation-facilities; and

(iv) a general description of the technical, organisational, and contractual measures adopted by Google as provider of the Google DP Service(s) to prevent international governmental access to or the transfer of Non-Personal Data held in the European Union, where such access or transfer would conflict with EU or EU Member State law, in:

(A) the Cloud Data Processing Addendum, including Sections 7 (Data Security) and 11 (Subprocessors) of the General Terms, Appendix 2 (Security Measures) and the Google Cloud Platform section of Appendix 4 (Specific Products); and

(B) the remainder of the Agreement, including the sections entitled “Confidential Information” and “Representations and Warranties”.

k. Agreement Duration; Separate Rights; Notices; Pre-GA Offerings. For clarity:

(i) the Agreement will remain in effect, and Customer will be responsible for the Fees or Reseller Fees it incurs, until the effective date of termination of the Agreement in relation to the relevant Service(s);

(ii) nothing in this Section will limit Customer’s separate right to delete or export Customer Data in accordance with the Cloud Data Processing Addendum, to terminate the Agreement or to stop using a Google DP Service at any time;

(iii) all notices given under this Section must be in writing; and

(iv) Google has no obligations under Chapter VI of the EUDA or this Section in respect of Pre-GA Offerings.

l. Interoperability. Unless Customer has submitted an Exit Notice as described in Section 16(e) (Customer’s Decision) for the relevant Google DP Service, Customer may export Data from a Google DP Service to a Parallel DP Service as described at https://cloud.google.com/data-transfer-essentials/docs/overview (as may be updated from time to time), subject to the following:

(i) subsections (ii) and (iv) of Section 16(f) (Google’s Switching Obligations) and subsections (ii) (B), (C) and (D) of Section 16(g) (Switching Initiation and Process) will apply mutatis mutandis to facilitate interoperability for the purpose of such parallel use of DP Services; and

(ii) if Google imposes any data egress charges for such Data exports (as described at the above URL), Google may do so only for the purpose of passing on the egress costs incurred by Google, without exceeding such costs.

m. Compliance Review. Google may monitor or review the movement of Data or Digital Assets away from a Google DP Service to verify that Customer’s Switching process or Data export complies with this Section.

n. Precedence. To the extent of any conflict between:

(i) this Section and the EU GDPR, the EU GDPR will prevail with respect to personal data; and

(ii) this Section and Google’s right to terminate the Agreement for an uncured material breach by Customer, Google’s termination right will prevail.

o. Transition; Availability of Terms. Customer acknowledges that:

(i) this Section was made available prior to Customer’s entry into the Agreement in relation to the Google DP Service(s) or that the Agreement was in force in relation to the Google DP Service(s) on 9 September 2025 when this Section was first published; and

(ii) Customer may store and reproduce this Section at any time by selecting “Expand all” at the top of https://cloud.google.com/terms/service-terms and then printing (and/or saving) all Service Specific Terms, including this Section, as a PDF.

17. Survival. The following Sections of these General Service Terms will survive expiration or termination of the Agreement: (a) Liability and the Disclaimer subsections in the Google-Managed Multi-Cloud Section and Pre-GA Offerings Terms; (b) Benchmarking; (c) the following subsections of the Resold Customers section: subsection (b)(vii); subsection (c) (Liability Cap); subsection (d) (Sharing Confidential Information); and subsection (e) (Reseller-Customer Relationship); and (d) Google’s obligations under the EU Data Act Terms with respect to erasure of Exportable Data and Digital Assets.

The following terms apply only to the Service(s) indicated in the Section title.

Please note that as of February 18, 2026, all section numbers beginning with Section 9 (Cloud NGFW and Cloud Intrusion Detection System (Cloud IDS)), including all entries in the “AI/ML” Section formerly beginning on Section 13 (Definitions), were moved up by one number.

Compute

1. App Engine - Data Location. Customer may configure App Engine to store Customer Data in the United States or European Union, and Google will store that Customer Data at rest only in that location. The Service does not limit the locations from which Customer or Customer End Users may access Customer Data or to which they may move Customer Data. For clarity, Customer Data does not include resource identifiers, attributes, or other data labels.

2. Google Cloud VMware Engine (GCVE).

a. Definitions. For the purposes of this Section:

“