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Question

ServiceNow and Google SecOps Sync

  • September 17, 2026
  • 2 replies
  • 38 views

Calsy
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Hi everyone,

I am attempting to set up ServiceNow CMS as our ITSM for ticket management, and I am wanting to implement a sort of polling in Google SecOps to check if any updates have been made to the ServiceNow case.

I am not too concerned with comments being added to the case wall in SecOps, but I am more interested in the ServiceNow case status (Open, Closed, Assigned,) being reflected in Google SecOps.

Has anyone done something similar and what worked for you?

 

Thanks,

2 replies

cmorris
Staff
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  • Staff
  • September 17, 2026

You should be able to use the jobs within the integration to sync status between SecOps and ServiceNow - https://docs.cloud.google.com/chronicle/docs/soar/marketplace-integrations/servicenow#sync-incidents


Calsy
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  • Author
  • New Member
  • September 18, 2026

Hi Cmorris,

 

Thanks for sending this through. I should have stated, the SNOW config is for Customer Service cases not incidents.