WP Engine FAQ
WordPress hosting and migration FAQ
Here is a list of commonly asked questions regarding WP Engine’s service. If you have questions, don’t hesitate to ask us directly.
FAQ topics
General WP Engine questions
Error logs are necessary for most WordPress troubleshooting. You can access the most recent 24 hours of PHP/Apache error logs in two different ways: how to access WordPress error logs.
We’ve outlined two methods for resetting your password, a traditional method and a method directly from the database: two ways to reset a WordPress password.
Here you will find a comprehensive list of WP Engine platform settings. Please reach out to our 24-hour Support team with any questions.
This article will cover how to import a database file into your WP Engine environment.
Follow this link for detailed instructions about how to update WordPress URLs.
Follow this link to learn more about how to solve problems when updating WordPress URLs.
Follow this link to learn more about understanding the WP Engine Error Logs.
Learn more about WordPress Backups and Restoring your website.
Learn more about copying to staging.
Learn more about common errors that WordPress users face and how to resolve them.
Learn how to purge your site cache in this detailed article.
Learn more about Improving Cacheability for WordPress websites.
Yes, learn more about how WP Engine works with LargeFS: Configuring Unlimited Storage with Amazon S3.
Migrating your site to WP Engine
WP Engine will make the services available 99.95% of the time, excluding any excused downtime. The WP Engine SLA amends the agreement between WP Engine and customer and addresses the uptime guarantees in relation to the services we provide to you and your remedies for our failure to meet such guarantees.
We offer hosting solutions for WordPress websites and businesses of all sizes, from SMB to enterprise. We also offer eCommerce hosting and advanced solutions with customizable packages. See which hosting plan is right for your needs.
If you’re experiencing a technical issue on your website, please reach out to our 24-hour Support team and give us the opportunity to help you resolve it. Per our terms of service, account cancellations require a 30 day notice via our cancellation form.
WP Engine provides everything a WordPress website needs. Learn more about our award-winning hosting platform.
WP Engine is the most trusted enterprise platform for WordPress. Learn more about our enterprise hosting plans.
It’s free to migrate a site to WP Engine. Our automated migration plugin makes it simple.
Yes! Here’s the information needed to do a manual site migration.
It’s easy to launch a site with WP Engine, here’s how.
It’s possible to test your site on WP Engine after migrating without changing your DNS, just by editing a file on your computer.
This guide will take you through the process of exporting your database from your previous host, so that you can then migrate it to WP Engine.
Once you’ve downloaded your wp-content folder from your previous host, you can easily upload this folder or zip file to our Support Team so we can help you with this step of the manual migration process.
Account management & billing
Learn more about transferable sites and environments.
Learn how to manage user roles on WP Engine.
The billing menu in your User Portal provides access to several plan-related functions, such as invoices, modifying billing info or changing your plan level.
Our pricing is partially based on the number of monthly visits to your site, we’ve provided as clear of guidelines as possible about which visits are considered billable.
When your number of visits exceeds your plan limit (here’s how we count visits), we charge you a small overage for each 1,000 visitors over your limit. If you are on a Startup, Professional, Growth, or Scale plan, the overage is $2 per 1,000 extra monthly visitors.