Just published: Harvard Business Review Analytic Services research on AI in B2B. Read it now →

Research: The Coordination Tax

The Coordination Tax quantifies the hidden cost of cross-team customer work. The report shows why teams spend nearly 3 hours coordinating for every hour solving customer problems — and what the top performers do differently.

Get the guide
Filters

Research: The Coordination Gap

Rethinking AI for the Multi-Team Reality of B2B Service

Ebook: Disruptions aren’t the problem. The silence is.

A TMC’s guide to surfacing risk, ownership, and context before a disruption ever reaches the traveler.

Webinar: The Four Ways Customer Ops Breaks

Customer ops doesn’t break because your team is bad at it. It breaks in four recognisable shapes, and every one of them is structural. This session names the pattern you’re living in, why the tools you bought assume it away, and what running it well actually takes.

Video: Untangled Ops interview series

Untangled Ops is Front’s interview series where leaders share how they’re reducing coordination overhead for complex ops over a not-so-complex game of Snake.

Webinar: The Coordination Tax: The Invisible Line Item in B2B Customer Ops

A research-led fireside chat with Dan O’Connell and Adrian Swinscoe on where coordination overhead is hiding in B2B support, why AI is inheriting it, and what the top 14% are doing differently.

Guide: Stop losing deals in your inbox

Fix the handoffs, threads, and response gaps that cost loads, quotes, and shipper accounts

Guide: 2026 Customer Operations Automation Field Guide

Learn how to add AI without eroding trust. In this 20‑minute field guide, you’ll get a simple scoring lens, six proven tactics, and a 30‑day rollout plan to modernize CX and Support without a risky rip‑and‑replace.

Get the guide

Guide: Your ERP Isn’t the Problem. Your Handoffs Are.

A manufacturer’s guide to faster resolution, clearer ownership, and fewer escalations.

Research: The Coordination Tax

The Coordination Tax quantifies the hidden cost of cross-team customer work. The report shows why teams spend nearly 3 hours coordinating for every hour solving customer problems — and what the top performers do differently.

Event: Freightwaves 3PL Summit

Front is proud to sponsor the FreightWaves 3PL Summit, where logistics leaders are exploring how better operations — and better communication — power modern 3PL experiences.

Webinar: Scaling Operations without the Headcount

Manufacturing leaders are embedding AI into workflows—not just dashboards. Hear how teams are eliminating coordination friction, without losing control.

Webinar: What High-Performing CX Teams Automate (and What They Never Will)

CX automation is not about “can we automate it?” It’s about making defendable decisions about where automation is safe, where AI should assist while humans stay accountable, and what should remain human-led.

Guide: 2026 Customer Operations Automation Field Guide

Learn how to add AI without eroding trust. In this 20‑minute field guide, you’ll get a simple scoring lens, six proven tactics, and a 30‑day rollout plan to modernize CX and Support without a risky rip‑and‑replace.

Are you already using Front? Learn more on our Help Center

Go to Help Center

Ready to build long-lasting customer relationships?