Profiles

WPPOOL is a thriving product-focused company building powerful WordPress solutions. Plugins are trusted and actively used by nearly 40,000+ websites worldwide.

Roles & Responsibilities:
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- Provide technical support by troubleshooting and resolving a wide range of WordPress-related issues.
- Deliver support for WordPress plugins, SaaS products, and Shopify applications.
- Assist customers through multiple support channels, ensuring timely and effective issue resolution.
- Collaborate with developers, QA engineers, and product managers via Slack and screen recordings for issue investigation, testing, and product improvements.
- Manage customer inquiries through Gleap, Freshdesk, FastSpring, Stripe, Lemon Squeezy, the WordPress.org Support Forum, and social media platforms.
- Investigate server-related issues using cPanel and PHPMyAdmin in both live and local environments.
- Perform manual Quality Assurance (QA) testing for WordPress plugins and Shopify apps across various test environments.
- Developed 100+ custom code snippets and workaround solutions to help customers overcome plugin limitations and resolve technical issues.
- Created 100+ plugin documentation articles, knowledge base guides, blog posts, and YouTube tutorials, improving user onboarding and self-service support.
- Worked closely with the Product Management team on product research, pricing strategy, feature planning, roadmap discussions, and customer feedback analysis to improve existing products and plan future releases.

CodeAstrology is an international WordPress plugin development company whose products are actively used by 20,000+ websites worldwide.

Key Skills & Responsibilities:
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- Frontend Development: HTML5, CSS3 (Grid, Flexbox, Responsive Layout), Bootstrap 4, SASS/SCSS.
- Backend Development: PHP and custom web application development.
- WordPress Development: Custom theme development, HTML-to-WordPress conversion (Free & Premium themes), and experience with CMB2, CodeStar, and Redux Framework.
- Custom Development: Built custom layouts, features, and functionality using HTML, CSS, JavaScript, PHP, and WordPress APIs.
- Technical Support: Provided customer support through Fluent Support, Tawk.to, Crisp Live Chat, YouTube, Facebook, Stripe, and community support forums.
- Refund Analysis: Worked as a Refund Analyst & Specialist, analyzing refund trends, identifying recurring customer issues, and providing actionable insights to improve products, pricing, and customer satisfaction.

Reason for leaving: To join WPPOOL LLC

WPBunny is an agency based in Chapai Nawabganj, Bangladesh. It provides WordPress design, development, Speed Optimization and instant Technical Support for WordPress websites.

Roles & Responsibilities:
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- Design and develop custom WordPress websites for local and international clients.
- Optimize WordPress websites for speed, performance, and Core Web Vitals.
- Provide instant technical support and troubleshoot WordPress-related issues.
- Develop custom features, functionality, and website enhancements based on client requirements.
- Perform website maintenance, updates, bug fixes, and security improvements.
- Deliver tailored WordPress solutions for both local and global clients while ensuring a high-quality user experience and performance.

Reason for leaving: To find a better opportunity