GiveWP Reviews 

No customer support. I have been trying for the past 5 days to get customer support. I placed 2 support tickets with no response. I paid over $500 for somthing that does not work and I had to use a differnt plugin. Waisted 3 days of troubleshooting an issue. Not happy at all.

We had a great experience. The customer service was excellent and very helpful throughout the process. Everything was handled quickly and efficiently, and we really appreciated the fast response time. We would definitely recommend their service to others and will use them again in the future.

Our donation form has a custom dropdown field, and we wanted it to be a required field. Unfortunately some donors were ignoring the choices. Customer support provided the code to compel the donor to select one of the choices. Excellent support that made a good plugin even better. Thanks to Alex Coleman.

Quick response and accurate fix - without having to jump through a bunch of hoops.

Received a quick response and a solution that I was able to implement quickly.

The customer experience was above and beyond. Thank you to Rick for being so responsive and helpful. While I’ve unfortunately encountered several technical issues with GiveWP forms, their customer service truly earns an A+.

Rick did an amazing job at troubleshooting my website. It was nothing to do with the Give WP plugin, it ended up being something in the hosting. Rick always responded quickly to my emails, and I can highly recommend GiveWP support

Excellent product and superb customer service.

GiveWP is very easy to setup and use. We decided to purchase the complete plugin package. This decision has more than paid for itself - especially with the feature to offer donors the ability to cover processing fees.

Customer support is very responsive and helpful.

Timely and detailed analysis, problems solved !

The team at GiveWP and Robin were very prompt and helped resolve our issue quickly.

Excellent instruction for the issues I had. Quick response for my questions. Thanks.

Alex from support went above and beyond to help me find a critical issue with our website that turned out to be no fault of GiveWP. Great support!!!

Ginger helped extensively with our complex bug issues.

The product can be quite complex, but it's the only viable option in the market. It's reassuring to see it is still under active development.

Screencast was phenomenal! I truly appreciate the quick response, seeing what the tech was seeing when diagnosing, and the prompt solution provided. Alex was very friendly and helpful also in his email response. I definitely won't hesitate to reach out if another support issue arises.

I am using this plugin from last 2 years and It is a great way to setup your donation campaigns for my organisation. I have an issue with the donations recently and I reach out to them and they solve the problem within no time.
The support team especially Rick Alday was great and I really appreciate his hardwork to the route cause.

The problem was with the theme I was using and despite that he guide me on how to solve the problem.

Once again thank you Rick Alday.

Much appreciated 👏

We encountered numerous issues while preparing the software for use. There are several, in our view, unusual design choices, and many core elements are implemented in a way that makes customisation nearly impossible — everything is loaded through iframes with dynamically generated class names, which severely limits flexibility.

Despite purchasing the most expensive tier of the product, we were unable to get it working in a satisfactory manner.

We contacted customer support, but after answering just two of our questions, they stopped responding altogether.

With no viable alternative, we requested a refund. We received no reply. After this silence, we opened a dispute through PayPal. During the dispute process, they still did not respond for weeks, and PayPal eventually granted the refund.

However, shortly after we opened the dispute, our license key was revoked — without any notice and without processing a proactive refund — which clearly shows they were aware of the situation but chose not to communicate.

Rick persisted over several emails. Our bookkeeper is only there one day a week so it was difficult to coordinate and get all the information needed. A joint meeting made all things clear and the problem is solved the future is bright. Thanks Rick.