Set up or change your direct debit

Paying by direct debit is an easy way to manage your water bill and includes a £1 reduction on each bill.

Monthly budget plan 

You can spread the cost of your water bill over 12 equal monthly payments. Your monthly payment will be calculated based on:

• your metered water usage history, or
• the number of people living at your property

For metered customers, budget plans are reviewed annually and adjusted to reflect actual usage.

For non-metered customers on domestic assessed volume prices, your monthly payments will be updated on 1 January each year.

We will always notify you before making any changes to your direct debit payments.

You can set up or change your direct debit using the form below or by calling us on 707300. You will need your customer account number and bank details.

Complete a  direct debit

Set up a new direct debit or change an existing one(required)

This is a new direct debit

Change my existing direct debit details

Use this form to set up a new direct debit instruction or tell us if you have changed your bank or bank account details.

First name(required)

Last name(required)

Customer account number

If you are a new customer and you are setting up a new account enter ‘New’

The 6 digit number that is on your water bill. Leave blank if this is for a new account and you don’t have a number yet.

Email address(required)

This is the email address where we will send your water bill and other bill related correspondence

Daytime telephone number(required)

Paperless billing

I wish to receive my bills by email

Select payment frequency(required)

Choose to spread your water bills over 12 equal monthly payments or pay one quarterly payment which is collected in full on your desired payment date.

Monthly

Quarterly

Select desired payment date(required)

Select appropriate box

4th

11th

20th

28th

Number of permanent occupants (adults and children)(required)

Please enter the number of occupants (this is needed in order to accurately set up your payments)

Instruction to pay your Bank or Building Society

Name(s) of account holder(s)(required)

As it appears on your bank statement

Originator’s Identification Number

Bank/building society account number(required)

Bank account number is 8 digits

Name of your bank or building society(required)

Phone Number(required)