GoTickets Reviews 

21,834
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 19,981 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate how fast and straightforward the purchasing process is, mentioning that the website is simple to navigate for upcoming events. Many people also point out that finding necessary information takes very little time, resulting in a smooth, pleasant, and convenient transaction. Some reviewers were not happy with the seat selection process, explaining that they could not choose specific seats or view a detailed seating chart. Some consumers also expressed frustration regarding higher ticket pricing compared to alternative options and experienced noticeable delivery delays before receiving their actual tickets.

What people talk about most

User experience

People report positive experiences with user experience, highlighting that the platform is extremely... See more

Website

Clients share ambiguous opinions on website, noting that the platform is very easy to navigate and quick to... See more

Order

Reviewers highlight ambiguous aspects of order processes, as many consumers praise the quick and easy payment... See more

Price

Users describe ambiguous interactions with price, as opinions on ticket costs are sharply divided. While some... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the fast, reliable, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The site worked well, and it showed the GENERAL seating areas at the venue. The one thing I wish it did was show my exact seat, and/or let me pick my EXACT seat. For example, I'm a large person. It w... See more

Rated 4 out of 5 stars

My only complaint is that customer is unable to reserve precise seat selection. . . only the section and row.

Rated 4 out of 5 stars

The timed part was a little stressful but glad there were no fees and the ticket price is transparent


Company details

  1. #13 of 23 best companies in Event Ticket Seller
  2. #78 of 137 best companies in Online Marketplace

Written by the company

Welcome to GoTickets, your ultimate destination for securing tickets to the most sought-after live events! At GoTickets, we are passionate about bringing you closer to the experiences you cherish most. We take pride in our commitment to delivering a 100% buyer guarantee with every ticket purchase. We understand that attending live events is about more than just being there; it's about creating memories that last a lifetime. That's why we stand firmly behind every ticket we sell. When you choose GoTickets, you're not just buying a piece of paper; you're investing in an experience you'll treasure forever. Thank you for choosing GoTickets as your ticket marketplace of choice. We look forward to being a part of your journey in experiencing the magic of live events. Join us today, and let's create memories together, one ticket at a time.


Contact info

  • 1313 North Market Street, Suite 130-C, 19801, Wilmington, United States

  • gotickets.com

4.3

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.