Support is outstanding
Happy overall! Easy for custom development, clients love it, support is outstanding.
I would give 5 stars but there are some features that need to be added. At the top of my list is the ability to remove orphaned tickets. The messy All Tickets page is insane. There's no warning when deleting an event that has tickets attached. If you don't delete the tickets first, they will sit on your All Tickets page...forever. Messy! Grayed out, no option to delete or archive. Some of my clients have hundreds of them. While I instruct them to delete tickets before deleting the event moving forward, they always ask me to remove the orphans and it's not possible without custom PHP snippets (which I wrote and use now, but this shouldn't be something users have to deal with -- not everyone can code or has access to a developer).
That being said, I want to end on a positive note. Their product support is outstanding. I've submitted several tickets recently for a client's complex situation. They have guided me through absolutely everything. Friendly, approachable, knowledgeable -- everything you want from support.
You fill out the form and they respond in a timely manner. If it's been longer than usual they even explain why and apologize for the delayed response. The best part is you deal with one rep at a time so you're not describing the issue on repeat. A real person is interacting with you in a real email conversation that they actually continue to REPLY until the issue is resolved. *gasp*
I work with a lot of different tech companies and support can be pretty rough out there. LiquidWeb TEC has absolutely nailed it.