KadenceWP Reviews 

Manoranjan immediately diagnosed our problem and recommended a solution that solved the issue. His instructions were clear and concise with as quick answer to my followup question...Bravo

Prompt reply and great explanation on how to tackle the issue at hand.

I am currently building a website using Kadence and had a small technical issue. I emailed technical support and got an email within a few hours asking for more details - and, within 24 hours, had been provided with a solution (some additional CSS) that solved the problem. Needless to say, I was pretty impressed! Many thanks to Brett for helping me with this - it was really appreciated! I also loved that he provided a really good, thorough explanation regarding what was causing the issue and how the CSS worked to solve it.

a problem that was giving me a headache for hours was solved in minutes. Brilliant

Was helped amazingly by Manoranjan Panigrahi. Have used their free customer service twice now and the responses are very quick (within a working day) and they help you according to your knowledge (so no assuming you know everything there is to know about wordpress or whatever). Would be rude of me to use their free service and not at least review them according to the standard they live up to!

I have been using Kadence for many years. When I recently contacted them about a problem I was experiencing with my website I was alarmed to see how much had changed to support since I last used it. My heart sank when my first response seemed to be from AI, but when I responded with more details of my problem it was quickly picked up by what I assume to be a human support person and I was helped in finding the solution to my problem. Loved the support. Thank you

Excellent support for their Shop Kit plugin
I was impressed with the speed and quality of their tech support department when I had a conflict with another plugin.

It is obvious Kadence/Liquid Web has been through some difficulties over the last few months. In my case, they answered all my emails within a reasonable time.
Now, this week I've had some issues using Elements; given our time difference ET + 12 hours I was pleasantly surprised that, after initially posting a ticket, I had a response in under 2 hours, with a follow-up waiting in my inbox the next morning. The issue was resolved, and I learnt a lot as support went that extra mile to get me sorted. Keep up the great service.

Good quality serive

I use the free theme of Kadence for WordPress, witch is great for my small portfolio.
Very nice is that the company offers support also for this free theme. I was helped by Manoranjan Panigrahi - thanks a lot!

I bought based on a written upgrade assurance that was later withdrawn!!

I chose Kadence as my main WordPress ecosystem because I liked the product and wanted to build my long-term workflow around it.

Before buying Kadence Ultimate, I contacted Kadence support and asked a very specific question: could I start with the annual Ultimate plan, test it on real client projects, and later upgrade to Lifetime Ultimate for 1,000 sites by paying the difference?

Kadence answered in writing that I could “absolutely always choose to upgrade at a custom pro-rated amount” and specifically listed Lifetime Ultimate at $999 for 1,000 sites.

Based on that assurance, I purchased the annual Ultimate plan on February 2, 2026.

Kadence worked well for me. I invested a lot of time learning the ecosystem, created my own reusable blueprint, built client websites with it, and structured part of my technical support workflow around Kadence. After testing it in real work, I decided to do exactly what I had planned from the beginning: upgrade to Lifetime Ultimate for 1,000 sites to use Kadence long-term and reduce recurring licensing costs.

A few months later, after Liquid Web changed the licensing model, I was told that Lifetime licenses and 1,000-site plans were no longer available and that they would not honor the upgrade path previously confirmed to me.

What makes this especially disappointing is that Liquid Web acknowledged in writing that Lifetime was available as an upgrade when I purchased my plan and that this could have been an important factor in my decision. Their proposed solutions were to keep my existing annual 25-site legacy plan, receive a refund for the original purchase, or get a discount on the first year of the new subscription plans.

A refund does not solve the real problem. I made a business decision and invested time in building my workflow around Kadence specifically because of the written licensing assurance I received before buying.

The Kadence product itself has been very good. My issue is with how the licensing change has been handled and with a written pre-purchase assurance no longer being honored.

For freelancers and agencies considering Kadence today, I strongly recommend carefully reviewing the current licensing model and not relying on future upgrade possibilities unless they are contractually guaranteed.

“The service was not as smooth as expected, and I experienced some delays and difficulties. The company could improve by providing better customer support, faster service, and clearer communication. Overall, I hope they will improve the experience for customers in the future.”

The support team let me know the possible (and probably the right) cause of the problem, and lead me through the appropriate process of corrective tasks. Of course, I had to select right actions to take, and the support team's suggestions worked right. Well, as far as the results show, it seems so.

They are always helpful and very professional!!!

They were quick to answer and solve my problem

The customer service is truly incredible and very attentive; they resolved all my issues, including those unrelated to Kadence Blocks! It is greatly appreciated to receive such a listening ear and assistance. I use Kadence Blocks, and they really help me improve my site.

The support team helped me solve my problem to my full satisfaction. I also better understood where I made a mistake.

I purchased the Kadence Lifetime Ultimate license for $999 in January 2026. Before the acquisition by Liquid Web, my experience with Kadence was very positive. The product itself is excellent, and when I had questions, the support team was responsive and helpful.

Since the acquisition around May 2026, my experience has completely changed. I have opened multiple support requests, but after receiving the automatic ticket confirmation, I never received any real response. I followed up several times, but there was no resolution or communication.

To be clear, my issue is not with the Kadence product itself. I still think it is a very good tool. The problem is the lack of support when you need help.

For a Lifetime Ultimate license costing $999, I expected reliable long-term support to be part of the value. I hope the support experience improves, but potential buyers should be aware that support has not matched my expectations.

I had an issue with my site, and I thought it was the Kadence theme. It was not. Nonetheless, Brent W. helped me to find out what the problem was. We went back and forth with messages for a week. He was extremely helpful, detailed, and kind. He guided me day by day to find the actual fix, and we found it. In a world where nobody cares, finding someone so helpful was unreal. And the most amazing thing is that I am not a paying user. I'm on a free plan. Still, I've got a much better support than on other platforms where I do pay (looking at you, GoDaddy). So again, thanks Brent and thanks Kadence!