Byron Jones

It is obvious Kadence/Liquid Web has been through some difficulties over the last few months. In my case, they answered all my emails within a reasonable time.
Now, this week I've had some issues using Elements; given our time difference ET + 12 hours I was pleasantly surprised that, after initially posting a ticket, I had a response in under 2 hours, with a follow-up waiting in my inbox the next morning. The issue was resolved, and I learnt a lot as support went that extra mile to get me sorted. Keep up the great service.

I've been an A2 Hosting customer for 7+ years now. With the recent shift in ownership and rebrand to hosting.com, and the introduction of an AI robot, it seems all the quality of the old company has disappeared.

To be fair, I am 12 hours ahead of Eastern Time, which means posting the AI questions, getting passed to a human, working in my timeframe, but alas, experience has shown that there is a lot to learn.

The final change is that support tickets are no longer linked, so every response is a new email. With a complicated issue, it is very nearly impossible to follow the conversation.

We have five servers with Hosting due for renewal in November I am afraid if these issues are not resolved quickly and for the long-term we may have to move.

New account and had a few silly, my fault issues with initial credentials, once explained to AI support, was put through to a human, and the issue was resolved due to my silly mistake in minutes, all set to go.

Prompt and no messing response.

Problem resolved in hours, not days, and given the time difference, this is great, thank you.

Once again, I asked for support on a process I was unsure about. Support responded and offered the fix I approved all was sorted, with no noise or fuss, just fantastic support. Thank you, A2 team, and a Merry Christmas to you all.

I have been a customer of GoDaddy for nearly 20 years, and for most of that time, I had the service of an account manager. I used GD for Domain registrations and sales. I had the benefit of a free Domain Discount Club Membership.
Without notification or authorisation, I was charged $479:76 on the 14th of September, 2024.